Service and commitment

Service and commitment

Service items

◆Provide one-stop service such as the supply of mixing equipment and accessories, and the maintenance of the mixing station;
◆The after-sales service center will sign a long-term agreement for the after-sales service of SICOMA mixer with you;
◆Technical personnel of the after-sales service center visit users regularly, provide free training for users, provide services such as mixer maintenance and on-site inspection, and put forward corresponding improvement suggestions;
◆For the convenience of customers, the company adopts the principle of low-price supply in the sales of wearing parts to ensure that customers can use high-quality accessories

Pledge

◆Quick response: The customer service specialist will give a solution within 15 minutes after receiving the customer complaint information;
◆Arrival at the site: the provincial capital city will arrive at the user site within 4 hours, the secondary city will arrive at the user site within 8 hours, and the remote area will arrive at the user site within 24 hours;
◆On-site treatment: the treatment will be completed within 24 hours upon arrival at the user site;
◆Complete processing: complete customer complaint processing within 24 hours.